Make an appointment

Frequently Asked Questions

  • The NIP is the last 6 (SIX) digits of youir child’s health insurance card (i.e. RAMQ card).

    Note : email must be opened on a computer and not a smart phone to open and download the PDF

  • UP is a ministry approved COVID-19 evaluation centre, where our team will evaluate your child for COVID-19.  If  indicated, a COVID-19 test can be performed.   To learn more, see our COVID-19 section.

  • Yes, of course. Our goal is to increase equitable access to all who require emergency pediatric care. UP centre for pediatric emergencies is a privately-owned but publicly funded pediatric emergency center. What that means is that any service that is covered by your provincial insurance (ex. RAMQ) is covered and at no extra charge to you.

  • Yes, we wish to ensure access to pediatric care for all, but consultation fees for those not insured with the RAMQ will apply upon your arrival. However, these can be claimed from your private insurance company or with your provincial health insurance plan who can guide you through the necessary process.

    At the moment, our booking solution is designed around a mandatory RAMQ number and therefore will not enable you to make an online appointment.

    If you have an emergency health concern for your child, please make your way to UP (or call us by telephone) and we will deliver the care your child deserves by giving them a same-day or next-day emergency appointment.

  • You can come without an appointment if your child has a limb (ex. broken bone) or head injury, laceration and/or breathing difficulties (ex. asthma attack).

  • Not exactly. If you have an emergency and believe an ambulance is needed, call 911 and go to hospital. However, if you have an emergency like a broken bone or trouble breathing or any other acute health concerns not requiring an ambulance, make an emergency appointment via our website.

  • UP centre for pediatric emergencies care for all babies, children and teenagers between ages of 0 and 17 years of age.

  • Yes. Our goal is to provide rapid access to same-day emergency care close to home 365 days a year, and to minimize the experience of waiting in a busy, overcrowded emergency room. As such, we have designed our system to enable you to easily book same-day appointments, at no cost to patients, directly via our website.

  • Yes and no.

    To help UP deliver swift care equitably to all children, we use an innovative booking solution that allows us to balance our schedule and minimize your wait. Unfortunately, at the moment, it is indeed difficult to book more than one child in similar time slots.

    We ask that you book each child an appointment and come at the earliest appointent. We will do our very best to care for your entire family as efficiently as possible, albeit if clinic is very busy, there may be a wait and each child may need to be seen at the time of their actual appointement.

  • Our aim is to offer access to same-day appointments 365 days a year. We will work hard to achieve this goal. However, it may not always be possible. In that event, our online system will offer you the next available appointment within 24 hours

    Please note we have limited capacity to accept walk-ins without an appointment.    In line with our mission to improve access for pediatric emergencies, we will prioritize primarily children with injuries (broken bones, open wounds/lacerations) or acute respiratory distress (i.e. kids struggling to breath).

  • Yes, of course. As a centre with pediatric emergency medicine expertise, we take pride in specializing in acute management of injuries and will ensure that you/your child is seen rapidly, undergoes the appropriate diagnostic tests (ex. X-ray), and when needed, receives optimal treatment, immobilization (ex. cast), and follow-up for nearly all pediatric fractures.

  • Yes, of course – provided you do not feel an ambulance is needed. As a pediatric emergency centre, we will be able to provide many of the same therapies available in a hospital-based emergency department and can observe you for several hours on site. Based on our assessment, we may initiate therapies to help you rapidly and then decide to transfer you to a hospital for continued care if required.

  • Yes, indeed. Not only do we have doctors with expertise in pediatric emergencies, we have pediatric emergency trained nurses with the skillset to deliver care in a calm, expert manner and who will aim to minimize the distress of any tests and/or needles needed to care for children and adolescent. When needed, we will provide intravenous antibiotics with close follow-up to ensure recovery and help avoid a hospital visit.

  • YES, free parking is available outside and inside all year round.

  • Yes, our team of pediatric nurses will be able to collect any specimens required in a child-friendly environment from your child. Some results will be rapidly available, while some may be sent to our partner hospital and follow-up with our team coordinated.

  • All patients are welcome to be assessed at UP, especially for acute concerns about their health. However, we believe the best professionals to follow your children long-term are the primary care doctors in the community.

*** Emergency care, 8am-8pm, 365 *** Designated COVID clinic - click here for info ***