Frequently Asked Questions
When can I just rush in (i.e. walk-in) without an appointment?
In line with our mission to improve access for pediatric emergencies, we accept children with injuries such as broken bones (i.e. fractures) or open wounds (i.e. lacerations) without appointments.
We also reserve some capacity for children who are rushed in with an acute asthma attack or acute stridor.
Nonetheless it may also happen that when you arrive, we are in such over-capacity that we need to reorient you to the hospital.
Do we come to UP centre for pediatric emergencies for ALL emergencies?
Not exactly. If you have an emergency and believe an ambulance is needed, call 911 and go to hospital.
However, if you have an emergency like a broken bone or trouble breathing (ex. asthma attack) or any other acute health concerns not requiring an ambulance, make an emergency appointment via our website.
Can I make a same-day appointment online?
Yes. Our goal is to provide rapid access to same-day emergency care close to home 365 days a year, and to minimize the experience of waiting in a busy, overcrowded emergency room. As such, we have designed our system to enable you to easily book same-day appointments, at no cost to patients, directly via our website.
What do I do if same-day appointment not available?
Our aim is to offer access to same-day appointments 365 days a year. We will work hard to achieve this goal. However, it may not always be possible. In that event, our online system will offer you the next available appointment within 24-36 hours.
Refresh browser regularly to (re)try to catch a newly available or cancelled appointment.
In line with our mission to improve access for pediatric emergencies, we accept children with injuries such as broken bones (i.e. fractures) or open wounds (i.e. lacerations). We reserve some capacity for children with an acute asthma attack or acute stridor. However, it may also happen that when you arrive, we are in such overcapacity that we need to reorient you to the hospital.
Can I bring more than one child to an appointment?
Yes and no.
To help UP deliver swift care equitably to all children, we use an innovative booking solution that allows us to balance our schedule and minimize your wait. Unfortunately, at the moment, it is indeed difficult to book more than one child in similar time slots.
We ask that you book each child an appointment and come at the earliest appointent. We will do our very best to care for your entire family as efficiently as possible, albeit if clinic is very busy, there may be a wait and each child may need to be seen at the time of their actual appointement.
Should I call the clinic to catch cancellations of the day?
No telephone appointments are given over the phone.
All appointments (new or cancelled) available in real-time via our online system.
Refresh browser regularly to (re)try to catch a newly available appointement.
It is important for our operational flow to ensure the right appointment slot is booked in the correct category.
If you are worried about your child, you can call 811 or seek hospital emergency care close to your home.
If my child need blood or urine test, will it be done on site?
Yes, our team of pediatric nurses will be able to collect any specimens required by the treating doctor at UP in a child-friendly environment from your child. Some results will be rapidly available, while some may be sent to our partner hospital and follow-up with our team coordinated.
However, for tests requested by your doctor / nurse practicioner, you must refer to a testing centre near you (ex. via your CLSC).
Do all results of tests (labs or imaging) get communicated back ?
Our team of UP’strs aims to ensure quality care is delivered. As such, we have a system in place to ensure that the treatment received based on preliminary results indeed corresponds to the final results of any tests or imaging.
Our nurses and doctors will communicate with you if ANY discrepancy requiring them to change your tretament plan. At the moment, we communicate if discrepancy and will most often call to discuss next steps.
Our team will send “negative” urine and throat culture results by email. Negative here refers to the absence of bacteria in those cultures.
I am looking for a family doctor or a pediatrician for my child. Do you accept new patients (i.e. prise en charge)?
In line with the mission of emergency and specialised care, we welcome patients for (semi)urgent and specialised health problems.
We take charge of sick or injured children for the duration of the episode of care (particularly for patients without family doctors and/or when limited access to the approproate professional) but leave the long-term care to the family doctors and nurse practitioners (NPs) in your community.
Can I use my Quebec health insurance card (ie. RAMQ or the federal health program for refugees)?
Yes, of course.
Our goal is to increase equitable access to all who require emergency pediatric care.
Any service that is covered by RAMQ (or the federal health program for refugees) is covered and at no extra charge to you.
Can I come to the clinic even if my child doesn’t have a RAMQ (ex. refugee or tourist)?
In May 2023, we upgraded our system to allow refugees and toursists to make an appointement request.
We will do our best to offer you next appointment provided the form was filled out correctly in a delay of 48-72 hours.
Process is entriely digital via email and text.
If it is an injury and you feel cannot wait, it is ok to come on site and we will do our best to accomodate you same day.
For tourists, service charges can be claimed from your private insurance company or provincial health plan; they will guide you through the necessary process. We do not guarantee coverage.
Can I get reimbursed for consultation fees if my child's RAMQ coverage gets validated after my visit?
Yes, we will reimburse consultation fees for any and all care insured by RAMQ (514-864-3411) within 3 months of your emergency visit.
We will process the reimbursement upon receiving proof of a valid RAMQ card (picture of the card or letter by RAMQ) by e-mail at firstname.lastname@example.org.
How do I open the email received from UP?
The NIP is the last 6 (SIX) digits of youir child’s health insurance card (i.e. RAMQ card). If your cellphone is in our system, you can also follow the instructions to customize the NIP.
My child just broke his arm at a sports complex nearby. Can I rush him to UP centre for pediatric emergencies without booking an appointment online?
Yes, of course. As a centre with pediatric emergency medicine expertise, we take pride in specializing in acute management of injuries and will ensure that you/your child is seen rapidly, undergoes the appropriate diagnostic tests (ex. X-ray), and when needed, receives optimal treatment, immobilization (ex. cast), and follow-up for nearly all pediatric fractures.
I’m a teenager having difficulty breathing from an asthma attack and live nearby. Can I show up without an appointment?
Yes, of course – provided you do not feel an ambulance is needed. As a pediatric emergency centre, we will be able to provide many of the same therapies available in a hospital-based emergency department and can observe you for several hours on site. Based on our assessment, we may initiate therapies to help you rapidly and then decide to transfer you to a hospital for continued care if required.
I suspect my child has a serious infection requiring intravenous antibiotics. Is this a service that UP center for pediatric emergencies can offer?
Yes, indeed. Not only do we have doctors with expertise in pediatric emergencies, we have pediatric emergency trained nurses with the skillset to deliver care in a calm, expert manner and who will aim to minimize the distress of any tests and/or needles needed to care for children and adolescent. When needed, we will provide intravenous antibiotics with close follow-up to ensure recovery and help avoid a hospital visit.
Is there free parking at UP centre for pediatric emergencies?
YES, free parking is available outside and inside all year round.
What is the age limit of patients?
UP centre for pediatric emergencies care for all babies, children and teenagers between ages of 0 and 18 years of age.
Who do I call if I have questions or concerns about the privacy of my personnal information?
If you have questions or concerns about the privacy of your personnal information, please contact:
ATTN: PRIVACY OFFICER
UP centre d’urgences pédiatriques
1100 Rue du Lux, suite 420
Brossard (Québec), J4Y 0E2
Do I have the right to report a complaint to the Public Protector?
Yes, users of the Centre UP have the right to complain to the local commissioner of complaints and quality of services of the CISSS about the care and services received at the Centre UP, and also have the right to address the Québec Ombudsman.
The UP Center is committed to implementing any recommendations resulting from the analysis of the complaint by the Commissioner, the Ombudsman, in compliance with applicable laws and regulations or professional orders.
Of course, our team appreciates feedback and is available in real time to learn how we can improve. We can be reached at any time by e-mail at email@example.com. The President also remains available at firstname.lastname@example.org for any safety or quality issues you feel need to be addressed urgently.
How do I make an appointement in the allergy program?
Welcome to the allergy @ UP program!
For NEW consultations, need to request an appointement via our website internet www.centreup.ca:
– In the top right, selct “Make an appointement”, puis “Specialized Care”, and “Saintt-Eustache”. This brings you to the request system when you select “Pediatric Allergist” and enter all information, including an upload of the PDF of the medical referral (MANDATORY).
For any modification requests, see the email confirmation that was sent when your appointement was confirmed and press the lnk for modification requests. Our system will get back to you within 5 days. No cancellation or modification are permitted within 72 hours of the appointement.
What is the list of foods available for SKIN testing at UP?
For any other foods you are concerned about, YOU must bring the items with you to your allergy appointement.
Français / English
Amande / Almond
Ananas / Pineapple
Arachide / Peanut
Avocat / Avocado
Avoine / Oat
Banane / Banana
Blé / Wheat
Crevette / Shrimp
Haricot rouge / Kidney Bean
Kiwi / Kiwi
Lait de vache / Cow’s milk
Lentille / Lentils
Mangue / Mango
Moule / Mussel
Moutarde / Mustard
Noisette / Hazelnut
Noix du Brésil / Brazil Nut
Noix de Cajou / Cashew Nut
Noix de Coco / Coconut
Noix de Grenoble / Walnut
Noix de Pin / Pine Nut
Oeuf / Egg
Orge / Barley
Pacane / Pecan
Pistache / Pistachio
Pois chiche / Chickpeas
Pois vert / Green pea
Poisson / Fish
Saumon / Salmon
Sesame / Sésame
Soy / Soya