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Our extraordinary team of guardian angels are here to deliver the care your children deserve

UP has been recognized as a cliniques désignées d’évaluation (CDÉ)  by the MSSS and is working closely with the CISSS Montérégie Centre to ensure that children receive quality care close to home and outside of hospitals throughout the COVID-19 pandemic.

We understand how stressful it is to decide to have your child examined by a doctor outside of your home during this pandemic. That’s why UP and Radiology DIX30 have put in place all possible measures to protect you from COVID-19, ensure your child receives the care he/she  deserves, all the while de-dramatizing the experience.

Frequently asked questions below

Frequently asked questions related to COVID-19 and UP

  • The NIP is the last 6 (SIX) digits of your child’s provincial insurance card.

    Note : email must be opened on a computer and not a smart phone to open and download the PDF

  • Absolutely!! If your child needs an emergency doctor and does not require an ambulance, UP is where to go. We are open 12 hours per day from 8 am to 8 pm (even during the lockdown/curfew), 365 days a year.

  • For the safety of all patients, the clinic is divided into a 2-in-1 emergency centre with separate zones, a Rainbow (hot) zone for kids with fevers, and a Heart (cold) zone for kids with injuries.

    When you arrive at the building’s entrance, you will be expected to clean your hands  and keep physical distanced from one another. Our staff will greet you, provide you and your child a procedural mask, and ask a few questions about your child’s symptoms. If symptoms consistent with COVID-19, the staff will direct you to the designated rainbow elevator, that is disinfected pre and post rides. If symptoms unrelated, like an injured arm, you will be directed to the frequently cleaned HEART elevator.

    Upon your arrival on the 4th floor, you will be greeted by an UP agent to help with way-finding into the appropriate Rainbow or Heart zone. Afterwards, your child will be evaluated in sequence by our team of specialized nurses and doctors – each of whom aim to deliver quality care with a WOW!

  • UP is a ministry designated COVID-19 evaluation centre (not a screening site), where our team will evaluate the health of your children and determine if a COVID-19 test is required.

    Once that determination is made, a COVID-19 test will be performed on site.  A medical evaluation is always part of this process.

  • Yes.   UP offers by appointement medical evaluations that should be made Online via our website.

    Please note we have limited capacity to accept walk-ins without an appointment.    In line with our mission to improve access for pediatric emergencies, we will prioritize primarily children with injuries (broken bones, open wounds/lacerations) or acute respiratory distress (i.e. kids struggling to breath).

  • Yes, UP is a ministry designated COVID-19 clinic where our medical team will evaluate your child for any infectious or flu-like symptoms, even COVID-19.

    Our processes are designed to keep both you and our staff safe, no matter the infection!

  • If the result is NEGATIVE, UP will sent you a PDF document by email to the address you gave when you registered your child.

    The email will come from our electronic health record (Omnimed).  Sometimes it lands in your junk mail box; please be on the look out.

    The PIN to open the email will be the last 6 digits of the child’s RAMQ.

    A doctor will call you if the result is positive.

    Most results are made available within 48 hours.  Delays may occur as testing volumes ramp up in the region.

    • Ideally not.  Our mission is to deliver in-person care to sick children. We prefer to be there for you in person. However, for more information, check out the MSSS website and/or call 1-877-644-4545 or 811.

    • YES, you must wait for a negative test result before returning your child to school or daycare.

*** Emergency care, 8am-8pm, 365 *** Designated COVID clinic - click here for info ***